Personalised Care and Support Planning and Brokerage

A Personalised Care and Support Plan is all about what is important to the person who is eligible to receive a health funded PHB. The Personalised Care and Support Plan will focus on the PHB Holder’s strengths, paid and unpaid support and how the PHB will be managed so that the PHB Holder can achieve their health goals and a better quality of life.Brokerage: The team or department (a person is called a Broker) whose function it is to work with the PHB Holder and provide independent advice and information about the PHB and the services available in the area. This will assist the PHB Holder to decide which services they can afford to purchase to meet their assessed care and support needs and health goals. Brokerage will also help with the initial set-up of services detailed in the PHB Holder’s Personalised Care and Support Plan including the creation of PHB Holder Contracts for PHB Support Services Providers.

Before a person receives a PHB from the ICB, they must have a current Personalised Care and Support Plan. This Personalised Care and Support Plan will explain how the PHB Holder will organise and pay for their day to day care and support needs to meet their assessed health and wellbeing outcomes. All PHB Holders receiving a Direct Payment, Third Party Budget or Integrated Budget must have a Personalised Care and Support Plan and all their PHB activities and spend must be recorded and agreed as correct by the ICB PHB Review Panel.