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We are a partnership of NHS, councils, and voluntary sector organisations, working together to improve health and care in Barnet, Camden, Enfield, Haringey, and Islington.  

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Accessibility Statement

This accessibility statement applies to the website:

This website is run by NHS North Central London Integrated Care Board (NCL ICB).

We are committed to ensuring this website can be used effectively by all users and have made our best efforts to ensure that the core content of the site is accessible.


How accessible this website is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet – My computer my way has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible.

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader.

Details on non-accessible content are listed further down this page.


Feedback and contact information

If you need information on or from this website in a different format, like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in three working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We are currently unable to provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Please contact us by email at if you require additional support.


Technical information about this website’s accessibility

NCL ICB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria.


Navigation and accessing information

  • 3.2.3 There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • 1.3.4 It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • 1.4.4 It’s not possible for users to change text size without some of the content overlapping.
  • 1.4.13 Content on hover or focus appears along the menu at the top of the webpage.
  • 2.1.1 Keyboard: The buttons within the cookie settings at the bottom of the webpage are not accessible using the keyboard.
  • 1.4.3 Contrast: There is insufficient colour contrast when the mouse hovers over links in the menu along the top of the webpage.


PDFs and other documents

Some of our PDFs and Microsoft Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

Both types of documents may include images and tables which do not currently meet accessibility standards (WCAG 1.3.1 and 1.1.1). We are undertaking an audit of documents available on our website. Once complete, this audit will inform how we prioritise updating documents. Documents which support individuals with physical, situational or learning disabilities to access or interact with our services will be prioritised for immediate update.

Please contact us by email at if you have any questions.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Preparation of this accessibility statement

This statement was prepared on 11 December 2023.

This website was last tested on 26 October 2023. The test was carried out by NECS Digital Applications.

This test was prepared and carried out on a selection of pages and content on the site, and will be reviewed quarterly.