We’re committed to ensuring the voices of our diverse communities are heard. That’s why we created the Community Voices Panel (CVP)—a group of local residents from Barnet, Camden, Enfield, Haringey, and Islington. The panel allows us to better understand the needs and concerns of our communities, helping to shape the future of health and care services.
The panel is one of several ways we engage with local residents. While it is particularly useful for gathering insights through surveys and polling, it complements our wider engagement activities, including focus groups, community events, and targeted discussions.
We also track the panel’s responses over time, identifying trends and changes that inform our planning and ensure services meet local needs. Findings are regularly published to maintain transparency and show the impact of your feedback.
About the Community Voices Panel
We use the panel to:
- Survey opinions on key health and care issues.
- Share targeted information about healthcare services.
- We also plan to work with specific demographic groups from the wider panel for in-depth feedback on key topics.
These insights help us shape services, address challenges, and improve care across NCL.
First Survey Results
The key findings were as follows:
- 60% of respondents were not using the NHS app.
- 25% of respondents expressed a need for more information about the role of their high-street pharmacists.
- 21% of respondents reported a lack of trust in GP practice receptionists.
These findings will shape our Your Local Health Team campaign engagement strategy. We aim to:
- Promote the benefits and functionalities of the NHS app to ensure communities are making the most of it.
- Increase awareness of the essential roles and services provided by high-street pharmacists.
- Enhance understanding of the responsibilities of care navigators in GP practices, including the role of receptionists as triage specialists, to build trust and confidence.
To read the full survey results, please visit this link
Second Survey Results
The second survey (November 2024 – 265 responses) built on the themes of the first, exploring areas such as staying well, primary care, NHS 111, and vaccinations. Below are the key insights:
Health and Wellbeing
- 75% of respondents rated their health as “good,” a decline from 80% in the first survey.
- Loneliness emerged as a significant concern, affecting 30% of respondents, with the highest rates reported in Haringey (44%).
Primary Care Access
- Awareness of GP contact options was high at 93%, with 72% of respondents knowing they could access support through their GP practice’s website.
Your Local Health Team Campaign
- Campaign awareness, measured in the second survey, was 18% of respondents.
- 100% of respondents who visited the campaign website found it useful.
Vaccinations
- 68% of eligible respondents plan to get vaccinated. However, barriers such as distrust remain, particularly among younger people and ethnic minority groups.
Read the full results of the second survey here
Get Involved and Stay Updated
Joining the panel is easy, and you’ll have the chance to:
- Share your views on important health and care topics.
- Participate in surveys that shape local services.
- Help us improve healthcare for everyone in North Central London.
Please visit this link.
The panel is representative of the demographics of North Central London. There may be times when we have to pause recruitment or specifically target recruitment to maintain this balance.
We’re committed to regularly publishing the panel’s findings to show how your feedback is making a difference. Visit our Get Involved page to explore the latest survey results and learn more about how you can participate.
Together, we can ensure health and care services reflect the needs of everyone in our communities.
Privacy statement
- When you sign up to the panel through this form your data is transferred to Jungle Green, the organisation we commissioned to help with recruiting the members and running some of the surveys. Jungle Green fully adheres to the Data Protection Act 2018. You can view their privacy policy here: Privacy Policy – Jungle Green MRC The information you provide will only be used for the purposes that we explained in relation to the Community Voices Panel.
- To become a member and participate in health and care surveys you will need to consent, sign up and provide some personal information as part of the registration process. Personal information includes e.g. your name, address, gender, ethnicity, disability/ long term illness, carer status, email address, etc. Your personal information, contact details, and the opinions you provide are always kept completely confidential as assured in our privacy policy.
- On registration, personal information is stored and managed by Jungle Green via a secure system (Snap Surveys XMP). You will be asked at the end of each year whether you are happy to continue being a member of the panel. Your data will be stored for five years after your last panel activity.
- You have rights of access to your personal data and to withdraw your consent at any time. Your data will never be shared with anyone else other than Jungle Green, the Data Processor and NHS NCL ICB, the Data Controller.