PHB Support Services Page

What are PHB Support Services?

PHB Support Services are a range of providers who can deliver PHB Support Services to the PHB Holder to assist them to manage, understand and meet their PHB employer responsibilities.  The PHB Support Services are available to PHB Holders to purchase from the PHB Support Services Directory, providing the required PHB Support Service is recorded in the PHB Holder’s Personalised Care and Support Plan and there is enough money in the Direct Payment/Third Party Budget/Integrated Budget to pay for the PHB Support Service. If the PHB Support Service is not recorded in the Personalised Care and Support Plan and the Direct Payment/ Third Party Budget does not have enough money to pay for the PHB Support Service, please contact a Case Manager.    

Below are PHB Support Services available to buy from the PHB Support Services Directory.

Training Services for PHB Employers and Personal Assistants will provide practical personalised training on healthcare and non-healthcare tasks as well as PHB management and employer matters. The delivery of training can be in-person, face-to-face, in the PHB Holder’s home and/or in a group setting in the local community with training apparatus.

If the PHB Holder has difficulty in finding a provider to deliver training, please contact a Case Manager who will help you.

(3.B) Advocacy Services (one-off support).

Advocacy Services will support a PHB Holder to put their point of view across and to ensure their voice is heard.  The PHB Holder might require support to understand a question, the NHS England PHB process, submit a complaint, explore the way they would like to receive their PHB and/or identify the right PHB support services.

The Advocacy Services will help the PHB Holder to understand their options, choices, and the impact of their decision.  Advocacy Services can be delivered on a one to one or group basis. 

(3.C) Recruitment Support Services for PHB Employers (one-off support).

Recruitment Support Services for PHB Employers will support the PHB Holder to recruit their own private staff, including Personal Assistants, to complete health care tasks and care and support activities in their home and in the community.

The Third Party Service with on-going Management Support is designed for PHB Holders who would like to receive a Direct Payment but lack the capacity and representation to manage the finance or employ Personal Assistants or other support staff.

The Provider would receive the PHB Holder’s Direct Payment and hold funds in a secure ring-fenced bank account and complete the ICB’s quarterly monitoring of the Direct Payment. The Provider will recruit staff to be able to support the needs and interests of the PHB Holder.

(3.E) Brokerage Support, Information and Guidance (one-off support).

Brokerage Support, Information and Guidance Services will deliver the following services to the PHB Holder:

• Advice and guidance concerning what a PHB is, the NHS England PHB process and options on how to receive and manage the PHB.
• Provide advice and support concerning care and support options.
• Provide sign-posting support to alternative services to assist the PHB Holder to achieve their health and wellbeing outcomes in line with their Personalised Care and Support Plan and contingency arrangements.
• Broker new care and support agencies for the PHB Holder at short notice, according to what is affordable on the PHB Holder’s Personalised Care and Support Plan.
• Provide support to PHB Holders to complete the ICB’s quarterly monitoring of the Direct Payment, if not included in their Money Management Service.

Support PHB Holders with creating and completing contracts for Providers delivering PHB Support Services.  

Employer Insurance Services will provide the minimum level of insurance cover the ICB requires:

• Employers Public Liability.
• Public Liability.
• Indemnity to Principle.
• Redundancy cover and notice payment.
• Healthcare task cover.
• Negligence by Personal Assistants.
• Legal Costs and Expenses.
• Employment Legal Advice Helpline.
• Online health care related training courses.