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The Muswell Hill Medical Practice rated ‘outstanding’ by Care Quality Commission

A photo of the Muswell Hill Practice team

The Care Quality Commission (CQC) has rated The Muswell Hill Practice ‘outstanding’ following an inspection last November.

This was the first inspection of the Haringey GP practice since moving to their new Muswell Hill premises in August 2022.

As well as now rating the practice outstanding overall, the CQC has also rated it outstanding for being caring and well-led. The CQC rated the practice good for being safe, effective, and responsive.

Fewer than 1% of GP practices in London have achieved this rating. The Muswell Hill Practice becomes the second GP practice in Haringey to be currently rated outstanding.

Jane Ray, CQC deputy director of operations in London, said:

“We were impressed by the person-centred and caring culture leaders had developed at The Muswell Hill Practice. People said staff were kind and reassuring, and often went the extra mile to meet their needs.

“We found the practice had asked for and acted on people’s feedback to improve their care. This included the design of the practice’s new purpose-built location, and the timing of appointments offered outside the practice’s normal working hours.

“We saw the practice was proactive in managing people’s health needs and risks, including for people with long-term conditions. The practice learned from any incidents and took steps to protect people in future.

“Staff told us they felt valued, listened-to, and were proud to work for The Muswell Hill Practice.” 

Congratulations to The Muswell Hill Practice team on this amazing achievement. We wish you continued success for the future.

The full report is published on the CQC’s website. Please click here to visit the CQC’s website.