From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services, we mean GPs, dentists, opticians and pharmacies.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services in North Central London to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England.
You can do this by:
Telephone: 020 3198 9743
Post: North Central London Integrated Care Board
If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.
Visit our Advice, compliments and complaints page for more information about the process.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
If you have any queries please contact email@example.com.
For further information about the changes, please take a look at the Frequently Asked Questions which may be able to help.
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.